FAQs and Customer Service

FAQ & Customer Service >

Everything you need to know about The Cook’s Grocer.

Simply scroll through the questions and click to get the answers.

Getting Started
How does it work? 
Where do you deliver?
When do you deliver?
Do I need to be home to accept my delivery?
How do I order meals?
Where do you source your ingredients?
Are the meals easy to cook?
How big are the meal portions?
What comes with each meal?

How long does it take to cook each meal?

Our Menu, Recipes & Ingredients
How often do you change the menu?
What is on the menu each week?
Are the meals easy to cook?
Are the meals healthy?
How big are the portions?
How many people does each meal feed?
What comes with each meal?
Where do you source your ingredients from?
How long should it take to cook each dish?
How long will the food stay fresh?
Are the packaging materials recyclable?

Our Delivery Service 
Where do you deliver?
When do you deliver?
Do I need to be home to accept my delivery?
How are meals delivered?
What do I do if my delivery is late?

Managing My Weekly Subscription
What boxes do you offer?
How do I choose my meals each week?
What happens if I forget to select my meals?
How do I manage my deliveries?
What do I do if I am going away?
I forgot my password, how do I get a new one?
Can I change my box size?
How do I cancel my subscription?
When will I be charged?
How do I update my payment details?
Are my payments secure?

Need more help?
If you have any further questions or would like help placing your order, our customer service team is always happy to help.

Please feel free to call or email us:

phone: 02 9555 6662
email: shop@thecooksgrocer.com.au

Liquid error: Could not find asset snippets/sloyalty-statusbar.liquid