Meal Delivery Service
FAQ & Customer Service > Our Meal Delivery Service
Commonly asked questions about The Cook’s Grocer meal delivery service.
Where do you deliver?
We currently deliver our fresh food boxes across greater Sydney, Canberra, Newcastle and the Central Coast.
To check if we deliver to your area, enter your postcode into the orange postcode banner at the bottom of our home page.
Click here to go to the home page.
When do you deliver?
See the table below detailing details of our current delivery times to your area:
|Greater Sydney Metro||Before 7am||Before 7am +
8am - 6pm
|Sydney Regional||Before 7am|
|Sydney South West||Before 7am|
|ACT / Canberra||Before 12pm|
|Central Coast||Before 7am +
8am - 6pm
|Newcastle||Before 7am +
8am - 6pm
|Southern Highlands||Before 7am|
Do I need to be home to accept my delivery?
We don’t expect you to get out of bed or wait around for your box! We deliver most of our meals during the night so you can pop them in the fridge when you wake up. All meals are delivered in chilled boxes with icepacks to keep them cool and fresh on your doorstep.
All deliveries are placed at your front door or the main entrance of apartment buildings. Please note: our drivers will not ring door bells or call / text mobile phones, even if requested.
How are meals delivered?
All of our deliveries are made in refrigerated NSW Food Authority licensed vans. Your meals are packed into a boxes with icepacks to keep your meals chilled and fresh after we deliver.
What do I do if my delivery is late?
In the rare instance your meals are late or you cannot locate your box after the delivery deadline, we ask that you check all other possible access points to your house or building before contacting us.
Please email firstname.lastname@example.org if you have not received your delivery within the allocated timeslot. With our GPS tracking system, our team will provide an update on your delivery as soon as possible.
If you have any further questions or would like help placing your order, our customer service team is always happy to help.
Please feel free to call or email us:
phone: 02 9555 6662