Managing My Subscription | The Cook’s Grocer FAQs

Managing My Subscription

FAQ & Customer ServiceManaging My Weekly Subscription

Commonly asked questions about managing my weekly subscription

What boxes do you offer?
We offer a range of boxes to suit your needs.

Our boxes are currently available in serving sizes for a couple, two adults and two small children or four adults. 

You can choose to receive 2, 3, 4 or 5 meals to cook each week.

Click here to order your first box.

How do I login to my account?
To login to your account, simply click the login button at the top of our home page. If you have not registered you will be asked to enter your email and set your password. If you have registered, simply enter your email and password to access your account. 

Please ensure to use the email you provided at the time of sign up.

How do I choose my meals each week?
After you sign up you will receive an email to set up your account. Login and select your meals for your first delivery. Each Thursday we will send you an email prompting you to choose your meals for the week ahead. We require your recipe choices by midnight the Monday prior to your delivery.

What happens if I forget to select my meals?
If you do not choose your meals by Monday midnight, we will automatically send you our top picks from the menu for that week.

How do I manage my deliveries?
When you login in to your account on our website, you can pause or stop your deliveries, change your delivery address and manage your payment details.

What do I do if I am going away?
Simply use the “Pause My Delivery” tab in your account to schedule your boxes around your holiday. Please ensure you notify us by midnight Monday prior to your delivery.

Can I change my box size?
Yes, but you will need to email or call us. See our contact details at the bottom of this page.

How do I cancel my subscription?
Simply use the “My Subscription” tab in your account to cancel your delivery. Please ensure you cancel by midnight the Monday prior to your delivery.

When will I be charged?
We always charge for your first box as soon as the order is placed, as a way of checking your payment details are correct. You will then be charged each week on the Tuesday before your delivery is due.

How do I update my payment details?
Simply use the “Update My Payment Details” tab in your account to change your credit card details.

Are my payments secure?
Yes! Your details are safely and securely stored by our gateway provider, Eway. We process all transactions through our merchant The Commonwealth Bank of Australia and accept VISA, MasterCard and AMEX.

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If you have any further questions or would like help placing your order, our customer service team is always happy to help.

Please feel free to call or email us:

phone: 02 9555 6662
email: shop@thecooksgrocer.com.au